(757) 842-3766  |  sales@coastalelitewc.com  |  2973 Shore Dr. Ste. 103, Virginia Beach, VA 23451

 (757) 842-3766  |  sales@coastalelitewc.com  |  2973 Shore Dr. Ste. 103, Virginia Beach, VA 23451

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FAQS

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Company FAQs

Frequently Asked Questions

Why Choose Made-to-Measure Custom Window Shades?

Our shades are custom made to your window measurements and specifications so they will fit properly and function as desired. All our window treatments are constructed with quality materials and come in a wide range of colors, styles and options. Premium materials and quality production ensure years of service from our blinds and shades

The difference between inside & outside mount.

Simply stated these terms refer to whether you will be installing your window coverings inside or outside the window opening. Inside mount means the blind or shade will be installed within the recessed area of your window opening. Outside mount means the blinds or shades will be installed on the wall surface outside the window opening, or directly on the trim or molding that surrounds the perimeter of the window opening, or on a door.

The minimum depth requirement to do an inside mount?
Yes, you will need a certain amount of depth in order to install a blind or shade within the recessed area of your window opening. This amount varies by product and you can find this information under “Specifications” on our website information for the product you want to order.
Will You Take My Old Window Treatments Down?
Yes, in MOST cases, we will take them down. Ask your rep for more details
Will You Move My Furniture?
Sorry, we are not allowed to move your furniture or breakables.
How do I pay for my order?
We accept Visa, MasterCard, check or money order.
If I place an order today, when can I expect to receive it?
All of our products are custom-made and production time averages from 3-10 business days, starting the business day after we receive your order. Most orders will be installed within 2 – 2 ½ weeks after the order is placed.
What type of product warranty do you have?
All products carry a limited lifetime warranty. We will repair or replace any product due to workroom error so long as the product is not misused and abused. Replacement must be for the same window as the original order.
Do You Offer Rush Orders On Blinds And Shutters?
Rush orders are available for 10% more. We do not offer one-day production on all our products for one reason: quality. While we understand you are anxious for your blinds or shutters, we also understand you want quality window coverings. We have not met a customer yet that would prefer a sub standard quality blind or shutter two days before a top quality window covering. Ask yourself this; if a company promises to get your blinds made by the end of business today how much attention can the manufacturer be paying to quality? We believe we have found an equal balance of prompt service while maintaining top quality production standards.
How Are Blind And Shutter Repairs Handled?
All blind and shutter repairs are handled on a per issue basis. Because of the superior quality of our window coverings, repairs are not a common occurrence. You can contact our customer service department to arrange warranty repairs through the manufacturer.
Can I return my window treatment if I am unhappy with it?
Because every product is custom made, we cannot allow straight returns. However, if you are unhappy with your product, we will remake or repair it if it’s due to workroom error. If you’re just unhappy with your selection, we can offer you up to 50% off a different item. Our philosophy is simple – if you are not happy with the product, we will work with you until you are.

Product FAQs

Frequently Asked Questions

What are Plantation Shutters?
A custom built-in window accent providing maximum flexibility, insulation and control of light, privacy, ventilation using a frame with movable louvers.They are money well spent, saving you money on your utility bills and adding value to your home.
How much do Plantation Shutters Cost?
Depends on window type, frame needed, color, material, if you choose to install your self. $17 to $28 sq. ft.
Which Louver Size is for Me?
Using the 3-1/2″ or 4-1/2″ louvers, the eye naturally focuses on the paramount view through the open louvers. The smaller windows prefer the 2-1/2″ or possibly 3-1/2″ louvers where the eye will more naturally “see” the shutter before observing the view.
How many panels do I need in my opening?
Determine which material is right for you.

Based on the material, use the least number of panels possible.
-One more thought… The number of panels normally equal the number of vertical divisions you have in your opening.

Will my crank handles interfere with the shutters?
We recommend that you leave the crank handles on the window sill behind the shutters. When you want to open the window, simply insert the crank handle, open the window and remove it before closing the shutters. You’ll find it won’t be any inconvenience.
Can I fold shutters against the wall daily?
Please keep in mind plantation shutters are designed to fit an opening. The shutter panels are movable to allow cleaning and access to the window. They are not designed to be moved and folded up against a wall routinely. The louvers are the control mechanism allowing rotation to provide light, ventilation, view and privacy.
How do I determine if I need a frame?
Frames are required for three reasons:

*Lack of casing. Frames finish the opening with a cased in look. Shutters that are framed with a L-Frame make the most aesthetically appealing shutter.

*Lack of depth in the opening to accommodate panels and unobstructed operation of the louvers.

*Uneven opening dimensions. Many openings have adequate depth but have uneven dimensions. For example, you measure the width at the top, middle and bottom of the opening and have a 1/4″ difference. If you installed shutter panels (they are perfectly even in dimension) in this opening, you would have uneven gaps between the panels and the window jamb. The “L Frame” corrects uneven dimensions by providing a nice even opening for the panels to be installed.

Does Wood Warp and Chip Easily?
Not easily but wood can warp. The choice of a quality hardwood, proper milling techniques and a high-quality finish system helps in avoiding warping. Should a panel be chipped, they are easier to touch up than a MDF or hollow vinyl product.
Can I Install the Shutters Myself?
Yes but not as well as a CST (Certified Shutter Technician.) Understanding how to adjust frames and panels is the key to a great install. You can budget a savings of $2.00 to $3.00 per square foot for a self install.
What about Maintenance?
Plantation shutters are easily cleaned using a feather duster and a damp sponge or soft cloth.
What is a Divider Rail?
A divider rail is a horizontal section that adds strength to the panel and an opportunity to operate the louvers above and below the divider rail independently.
If I want painted shutters, what colors are available?
We offer free custom color matching taken from a physical sample of paint provided by the customer.
What if I have Pella type or "pop out" windows?
Our frames are designed to function properly with either. In installing over these type windows, we attempt to leave as much of your decorative moulding showing as possible
Can shutters included in my mortgage?
Yes, because shutters are considered “real property” and a home improvement, they can be included in your mortgage.
Do you offer custom cutouts, arches, sunbursts, or geometric designs?
Yes, we do door cutouts to accommodate decorative knobs or latches on a door. We order handcrafted arches, sunbursts, triangles, hexagons, octagons, circles, and ovals. These will require a template, which we do.
Do you mount the shutter on the inside or outside of the window casing, and how are the frames secured to the window?
We prefer to mount the plantation shutters on the outside approximately one inch from the inside edge of the window moulding. Often a window is not exactly plumb or square, and if doing an inside mount, it would require caulking in order to cover the crack or gap between the frame and the inside edge of the window.

As to how the frames are secured to the window, many plantation shutter companies screw through the exposed surface of the frame into the moulding of the window then cover the screw hole with a wooden or plastic cap. We, however, secure our frames by screwing at an angle from the inside of the frame into the molding. This is then filled with a wood filler. Consequently, when the shutter is closed, there is nothing to indicate how the frame was secured to the window.

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